Palm Utilities, a leading provider of integrated utility solutions in the UAE and the region, stepped up its customer care drive by opening a Customer Service Center at Ibn Battuta Mall, the landmark shopping destination, in an effort to offer better services from a more convenient and central location.

This is an important customer support initiative by Palm Utilities, a totally customer-centric company which serves over half a million residents in the country through its high profile operation portfolio.

The Customer Service Centre, which will be open to the public from today (Monday, November 23rd), will provide a wide range of services to customers, including registration, settlement of bills, bill enquiries and final bill requests in addition to receiving general complaints, etc…

The Customer Service Centre will be a contact point for all important transactions with the company. Being located at one of the most popular shopping malls in Dubai, it will be easy for customers to settle their bills or receive important information even while on a shopping visit. This will save time and effort considerably.

Mr. Yousuf Kazim CEO Palm Utilities said: “The convenience and comfort of our customers is our first priority; our Customer is King. The Ibn Battuta Mall move is aimed at providing customers with better services. We understand their needs and realise that a Customer Service Center at a more convenient location will be of great help to them.”

“We greatly understand the value of our customers and we continuously aim to provide them with an exceptional quality of services,” he added.

Palm Utilities, which operates through its subsidiaries Palm District Cooling and Palm Water, provides environmentally sustainable and financially feasible solutions in water utility services for cooling requirements as well as building and operating strategically placed district cooling plant and networks. Ensuring lowest carbon footprint in its operations, Palm Utilities offers services at highly competitive cost to end users. The company has won several international, regional and local awards in recognition of its service excellence.

Palm Utilities’ high profile client base includes the Iconic Palm Jumeirah Trunk & Crescent, JAFZA, Jumeirah Islands, Jumeirah Lake Towers, Jumeirah Village, Discovery Gardens, Dubai Multi Commodities Center and Ibn Battuta Shopping Mall.

Our New offices timing at Ibn Battuta Mall as below:

Saturday to Thursday: 9:00am to 10:00pm – (0900 to 2200)

Friday: 2:00pm to 10:00pm – (1400 to 2200)

-ENDS-
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